ACA Health Insurance Sales Supervisor

Launch & Ramp‑Up Leadership (Primary Focus)

• Support leadership in standing up the ACA telesales operation, including early workflows, daily routines, and performance expectations.
• Help define and reinforce call flow, scripting adherence, documentation standards, and compliance habits from day one.
• Identify gaps in training, tools, or processes and provide recommendations to improve early‑stage execution.
• Act as a stabilizing leader during the initial ramp‑up period, especially leading into Open Enrollment Period (OEP).

Player‑Coach Sales Supervision

• Supervise and coach a launch team of 4 ACA Health Insurance Sales Agents, with responsibility to scale as the team grows.
• Serve as a player‑coach, including handling live inbound/outbound calls as needed during ramp‑up, peak periods, or coverage gaps.
• Set and track daily, weekly, and monthly sales goals aligned to company objectives.
• Monitor real‑time call activity, conversion rates, productivity, and attendance.

Compliance & Quality Oversight

• Ensure strict adherence to CMS, ACA, state, and carrier sales and marketing regulations.
• Conduct live and recorded call reviews to reinforce disclosures, compliance, and quality standards.
• Partner with Compliance and QA teams on feedback loops, corrective actions, and audit readiness.
• Address compliance issues immediately to prevent risk during early operations.

Coaching, Development & Accountability

• Deliver daily hands‑on coaching, side‑by‑side feedback, and structured 1:1s.
• Assist agents with needs assessments, objection handling, and compliant cross‑selling of ancillary products.
• Manage early‑stage performance issues directly through coaching plans and corrective action when required.
• Establish a strong culture of accountability, professionalism, and ethical selling.

Hiring, Onboarding & Scalability

• Support interviewing, onboarding, and licensing verification for new ACA agents.
• Help ensure new hires are system‑ready, compliant, and production‑capable.
• Assist in building repeatable onboarding and ramp processes as the team expands.
• Provide input on staffing needs for OEP and Special Enrollment Periods (SEPs).

Operations & Cross‑Functional Collaboration

• Ensure accurate CRM usage and documentation across all agent activity.
• Work closely with Operations, Training, QA, Compliance, and IT teams to resolve issues quickly.
• Surface operational risks, process bottlenecks, or system challenges with proposed solutions.

Qualifications & Requirements

• Active Florida 2‑15 or 2‑40 Health Insurance License (required).
• 3+ years of ACA Health Insurance telesales experience.
• 1–2+ years in a team lead, supervisor, or player‑coach role.
• Strong working knowledge of ACA plans, subsidies, OEP/SEP rules, and CMS compliance.
• Proven ability to balance sales performance with compliance and quality.
• Comfortable operating in build‑out or early‑stage environments.

Preferred Qualifications

• Prior experience helping launch or ramp a new ACA telesales team.
• Experience leading teams during Open Enrollment Period (OEP).
• Bilingual (English & Spanish) strongly preferred.
• Experience working closely with QA and Compliance teams.

Work Environment

• ACA telesales environment.
• Structured schedules with extended hours during OEP.
• Highly performance‑driven and compliance‑focused culture.
• Miami‑based office.

Growth Path

This is a planned growth role. As the team scales, this position is expected to evolve into:

• ACA Sales Manager (8–10+ agents)
• Senior ACA Sales Manager (multiple teams)
• Director of ACA Sales / Call Center Operations

Compensation, title, and scope will adjust accordingly as headcount and responsibility increase.