Data Privacy Consent Policy for Univista Insurance

1. Introduction

This document outlines Univista Insurance’s procedures for managing and maintaining data privacy consent and authorization. It includes details on opt-out mechanisms for specific data collection and processing activities, including SMS communications. Univista is committed to upholding data privacy laws and ensuring transparency, with compliance aligned with the California Consumer Privacy Act (CCPA) for California residents.

2. Purpose of Data Collection

Univista Insurance collects personal data to:

• Facilitate insurance services and manage client interactions.
• Improve customer support and engagement.
• Send relevant updates, promotions, and communications where permission has been granted, including Email, SMS and App Notifications.

3. Consent Collection Channels

Univista collects and documents consent primarily through the website and mobile app. Data is centralized in Univista’s Data Warehouse to ensure consistency and compliance across systems. Consent collection is documented as follows:

• Website: Through disclaimers and consent forms, individuals actively agree to specific types of communications, including Email and SMS.
• Mobile App: Users provide consent during account setup, where they are offered choices to opt into notifications.
• SMS-Specific Consent: Users specifically consenting to SMS communications do so through a form/agreement that explicitly mentions SMS contact and allows Univista to send relevant text messages regarding services, updates, or promotions.

4. Information Handling and CCPA Compliance

In compliance with CCPA:

• California residents can request access, correction, or deletion of their personal information.
• Requests are processed within 45 days, respecting all consumer rights under CCPA.

Univista does not sell personal information and shares data only with affiliated entities or necessary third parties. Data shared may include communication details for service updates or transactional SMS messages.

5. Opt-Out and Data Processing Preferences for SMS

Univista Insurance provides various options for managing SMS and other communication preferences:

• Email Unsubscribe: Each marketing email contains a link to withdraw consent.
• SMS Opt-Out: Each SMS includes an opt-out mechanism (e.g., “Reply STOP to unsubscribe”) to allow users to easily withdraw consent for further SMS messages.
• Direct Requests: Individuals can contact customer support through the website or call to be removed from Univista’s records.

6. Processing and Compliance Audits

Univista’s Data Warehouse serves as the central repository for all consent and opt-out information. Updates from SMS opt-outs or consent changes are synchronized across all systems within 48 hours. Monthly audits confirm compliance and accuracy in SMS consent and opt-out tracking.

7. Data Security and Protection

Univista employs encryption, access control measures, and regular audits to ensure secure handling of all collected data, including SMS consent records, in line with industry standards.

8. Data Privacy Contact Information

For questions or to update data privacy and consent preferences, including SMS, contact Univista at:

• Email: [email protected]
• Phone: (305) 508-9847
• Address: 850 NW 42nd Ave, 4th Floor, Miami, FL 33126

9. Policy Updates

This Data Privacy Consent Policy may be updated to reflect changes in data privacy regulations. All updates will be posted on our Privacy Policy Page.