2-20/440 Licensed CSR
Miami, FL, 33144
Full-time
Job type
Full-time
Schedule
Salary
$14.00 – $16.00 Hourly
Responsibilities
- Handling customer inquiries, resolving issues efficiently, and promoting our products and services.
- Fluency in both English and Spanish is essential for effective communication with our diverse customer base.
- Handle incoming calls from customers promptly and professionally.
- Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
- Identify customer concerns and resolve them effectively to ensure a positive experience.
- Utilize problem-solving skills and product knowledge to address inquiries and complaints.
- Strive to provide swift resolutions to customer issues and inquiries.
- Maintain efficiency while ensuring accuracy and quality in interactions.
- Engage with customers to understand their needs and preferences.
- Offer personalized solutions and recommendations to meet individual requirements.
- Actively promote our products and services during customer interactions.
- Utilize upselling and cross-selling techniques to maximize sales opportunities.
- Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.
- Ensure all documentation is complete and up-to-date.
- Collaborate with team members and other departments to address complex customer issues or escalate unresolved issues as necessary.
- Work together to achieve common goals and deliver exceptional service.
- Adhere to company policies and procedures, including compliance with regulatory requirements and data protection guidelines.
- Maintain confidentiality and integrity in handling customer information.
- Attend necessary sales and customer service training sessions.
- Execute local store marketing initiatives and other marketing efforts.
- Represent the company in all business-related activities.
- Other duties assigned.
Requirements
- Fluent in both English and Spanish to effectively communicate with customers.
- Bilingual proficiency is mandatory.
- High school diploma or equivalent is required.
- Basic proficiency in computer usage, including familiarity with CRM systems and Microsoft Office applications.
- Previous experience in a call center or customer service role is preferred.
- Experience in sales or telemarketing is a plus.
- Excellent verbal and written communication skills.
- Ability to articulate solutions clearly and concisely.
- Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues.
- Strong organizational and time management skills to handle multiple tasks efficiently.
- Professional, energetic, and ability to thrive in a fast-paced environment and adapt to changing priorities.
- 1-year customer service experience preferred, preferably in an insurance-related field with a 2-20/440 license.
- Reliable transportation is required.
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, knowledge, and skills required for this role. UniVista Insurance is an equal opportunity employer. Employment offer is subject to qualifications, references, and background verification.
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